We help you build and multiply your reputation currency
About Us
- Founded in 2014, Brainjog Communications specializes in reputation and communication management that helps businesses provide the most authentic customer and team experience in order to multiply their reputation currency.
- We are driven by the 4P Principle: Professional, Polite, Personalized, and Prudent. These principles can be applied to any form of communication whether internal or external, in-person or behind a device, and across any platform (online reviews, social media, email communication, and website content, etc.)
- In a world overstimulated by Artificial Intelligence, we help you find your voice which is genuine and unique to YOU!
- Using the 4Ps, we help you build and multiply your reputation currency, a.k.a. “goodwill,” which you can use in good times and bad!
- Your reputation currency must always be based on authenticity, and it should be a true representation of you and your brand.
About Us.
- Founded in 2014, Brainjog Communications specializes in reputation and communication management that helps businesses provide the most authentic customer and team experience in order to multiply their reputation currency.
- We are driven by the 4P Principle: Professional, Polite, Personalized, and Prudent. These principles can be applied to any form of communication whether internal or external, in-person or behind a device, and across any platform (online reviews, social media, email communication, and website content, etc.)
- In a world overstimulated by Artificial Intelligence, we help you find your voice which is genuine and unique to YOU!
- Using the 4Ps, we help you build and multiply your reputation currency, a.k.a. “goodwill,” which you can use in good times and bad!
- Your reputation currency must always be based on authenticity, and it should be a true representation of you and your brand.
Why Brainjog
- Brainjog Communications was founded by Priyanka Agarwal, a seasoned public relations professional with over 25 years of experience in PR, strategic communications, and online reputation management.
- Our distinguished team of customer service, PR, communications, crisis managers, and professional writers boasts a collective experience of more than 300 years. We have successfully guarded the online and offline reputation of businesses like yours.
- For almost a decade, Brainjog has drafted authentic and smart responses to online reviews based on “actual intelligence” shared by clients helping them multiply their reputation currency.
- As an early entrant in the reputation management industry, we have written the rule book on responding to reviews and handling customer conflict.
- We have helped companies attract and retain customers by training them to sincerely listen to their customers and crafting personalized, actionable plans of communication.
Why Brainjog
- Brainjog Communications was founded by Priyanka Agarwal, a seasoned public relations professional with over 25 years of experience in PR, strategic communications, and online reputation management.
- Our distinguished team of customer service, PR, communications, crisis managers, and professional writers boasts a collective experience of more than 300 years. We have successfully guarded the online and offline reputation of businesses like yours.
- For almost a decade, Brainjog has drafted authentic and smart responses to online reviews based on “actual intelligence” shared by clients helping them multiply their reputation currency.
- As an early entrant in the reputation management industry, we have written the rule book on responding to reviews and handling customer conflict.
- We have helped companies attract and retain customers by training them to sincerely listen to their customers and crafting personalized, actionable plans of communication.
Our Services
Response Service
Our authentic and smart responses to online reviews are based on “actual intelligence,” helping a company regain the trust of a disgruntled customer and earn the confidence of a prospective customer. We work with you to find the inside story on every review situation, especially negative ones, to craft a publicly tactful response.
PR/Crisis Playbook
The Brainjog Playbook: Build and Protect Your Reputation Currency Multiply your reputation currency by protecting your brand perception ahead of a reputation crisis. We will work with you to proactively assess the risks in your industry, foresee possible crisis situations, and develop a crisis management guide.
Reputation Intelligence
We will train you to gather reputation intelligence through active listening, monitoring, and analysis of all open-ended commentary on review platforms and social media channels.
Internal Communication Workshops/Webinars
You’re only as good as your team! Based on the 4P Principle, learn how to steer communication and manage conflict to build a rock-solid team that enthusiastically partners with you to help grow your business.
External Communication Workshops/Webinars
Your customer is always watching what you say and how you say it, whether it is in person, over the phone, on an email, on social media, or while responding to a review. We help you find and articulate your most authentic voice using the 4Ps.
Brand Positioning
When customers think of your company, what do you want them to envision? Our team develops messaging that sparks recognition and trust in your brand.
About Priyanka
Priyanka Agarwal has 25 years of experience in public relations, strategic communications, and online reputation management. She is the proud founder and president of Brainjog Communications. Priyanka also serves as a PR consultant to J Turner Research, a leading market research and reputation management company exclusively focused on serving the apartment industry. In collaboration with her exceptional team, Priyanka has crafted targeted responses to close to a million online reviews by apartment renters and employees.
Priyanka has consulted for leading technology brands such as Microsoft and Hewlett-Packard and has served as the Director of Communications and Alumni Relations at a preeminent private school in Houston for several years. Priyanka is a passionate podcaster, public speaker, blogger, and contributing author for the National Apartment Association, Multifamily Executive, and Multifamily Insiders.
She has spoken at a host of events, including Multifamily Social Media Summit, and conferences hosted by the Public Relations Society of America, the Houston chapter, the National Multifamily Housing Council, and Student Housing Business. Priyanka has been a guest speaker at Rice University and the University of Houston. She is scheduled to speak at an event hosted by the International Association of Business Communicators later this year.
Priyanka earned a Master of Arts degree in Public Relations from the University of Houston’s Jack J. Valenti School of Communication, and she is an active member of the Public Relations Society of America.
She also serves at the Director of Wild Tunes – a music therapy program started by her 10-year-old son, Yuvaanh Agarwal. The program has received extensive news coverage including ABC’s Good Morning America, USA Today, The Messenger, KHOU-TV, KPRC-TV, and Southern Living, among others.
She lives in Houston with her husband, son, and paw baby – Bozo.
About Priyanka
Priyanka Agarwal has 25 years of experience in public relations, strategic communications, and online reputation management. She is the proud founder and president of Brainjog Communications. Priyanka also serves as a PR consultant to J Turner Research, a leading market research and reputation management company exclusively focused on serving the apartment industry. In collaboration with her exceptional team, Priyanka has crafted targeted responses to close to a million online reviews by apartment renters and employees.
Priyanka has consulted for leading technology brands such as Microsoft and Hewlett-Packard and has served as the Director of Communications and Alumni Relations at a preeminent private school in Houston for several years. Priyanka is a passionate podcaster, public speaker, blogger, and contributing author for the National Apartment Association, Multifamily Executive, and Multifamily Insiders.
She has spoken at a host of events, including Multifamily Social Media Summit, and conferences hosted by the Public Relations Society of America, the Houston chapter, the National Multifamily Housing Council, and Student Housing Business. Priyanka has been a guest speaker at Rice University and the University of Houston. She is scheduled to speak at an event hosted by the International Association of Business Communicators later this year.
Priyanka earned a Master of Arts degree in Public Relations from the University of Houston’s Jack J. Valenti School of Communication, and she is an active member of the Public Relations Society of America.
She also serves at the Director of Wild Tunes – a music therapy program started by her 10-year-old son, Yuvaanh Agarwal. The program has received extensive news coverage including ABC’s Good Morning America, USA Today, The Messenger, KHOU-TV, KPRC-TV, and Southern Living, among others.
She lives in Houston with her husband, son, and paw baby – Bozo.
Our Stats
Happy Clients
Reviews Responded
Blogs
United Airlines has something to teach us, yes it does!
I am not a huge fan of United Airlines due to some previous rather rude customer service experiences, but yesterday ...
Celebrating Great Customer Service: Lessons from my Birthday Greetings
One of my favorite things about birthdays is hearing good wishes from friends and family worldwide through calls, messages, and ...
Building resident loyalty: It’s the little things that matter
Every day, my team and I peruse literally hundreds of online reviews for multifamily properties across the country. Sure, leasing ...
